Norton VPN Not Working: Quick Solutions and Tips

Norton Secure VPN is a popular choice for users seeking to protect their online privacy and maintain a secure browsing experience. By hiding your IP address and encrypting your traffic, Norton VPN helps to reduce the risk of cyber threats and data breaches. However, at times, Norton VPN users may encounter issues in terms of functionality and connectivity, which could potentially disrupt their browsing experience.

Understanding the common reasons behind these issues is the first step in addressing them. For instance, a poor internet connection, conflicting firewall settings, or incorrect system configurations can all contribute to the inability to connect to the VPN on various devices. By identifying the root of the issue, users can more effectively implement appropriate solutions and restore their VPN’s functionality, ensuring continuous protection of their online privacy.

Key Takeaways

• Norton Secure VPN provides online privacy and security by hiding IP addresses and encrypting traffic.
• Issues with functionality and connectivity can arise due to various reasons, such as internet connection, settings, and system configurations.
• Identifying the root cause and using appropriate solutions can help users restore their VPN’s functionality and continue to protect their online privacy.

Understanding the Issue

Norton Secure VPN is a popular tool that helps users protect their privacy and data when browsing the internet. However, sometimes users may encounter problems when trying to access or use the VPN. In this section, we will explore some of the issues related to Norton VPN, including connection errors and error messages.

One common issue with Norton Secure VPN is a connection error, which may occur when the VPN is unable to establish a connection with its server. This can be caused by various reasons, such as network issues, server errors, or software-related problems. When encountering a connection error, the user may see error messages like “Error Id: 13801” or “An error is preventing the VPN from connecting. Reference error ID 87”.

Another type of error that users might face is server-related errors. These errors may arise due to temporary server issues or incorrect server settings on the user’s side. In such cases, error messages like “Error: (9012, 87) An error is preventing the VPN from connecting” or “Error: (9012, 809) An error is preventing the VPN from connecting” may appear on the screen (source).

In general, understanding the issue better can help users in troubleshooting and resolving the problem. Some common steps to resolve these issues include:

• Restarting the computer to clear any temporary connectivity issues.
• Checking if the VPN server selected is online and functioning properly.
• Updating the Norton Secure VPN to the latest version to ensure compatibility and bug fixes.
• Uninstalling and reinstalling Norton Secure VPN to fix any software-related problems (source).

By addressing these potential causes of connection errors and server-related issues, users can improve their chances of successfully enjoying a seamless and secure browsing experience with Norton Secure VPN.

When Norton VPN is Not Working on Windows

Norton Secure VPN is a popular choice for those looking to protect their online privacy and enhance security. However, users may face issues with its functionality and connectivity, particularly on Windows platforms. Below are some common troubleshooting steps for Windows 10 and Windows 11.

Troubleshooting on Windows 10

1. Check internet connection: Ensure you have a stable internet connection, as Norton VPN requires a reliable connection to function correctly.
2. Verify firewall settings: Review your firewall settings to make sure Norton VPN is permitted to access the internet. In some cases, firewalls may block VPN connections by default.
3. Restart your device: A simple restart can sometimes resolve any minor issues with Norton Secure VPN. Close all programs and reboot your computer.
4. Uninstall and reinstall Norton Secure VPN: If the problem persists, you may have to uninstall and then reinstall Norton Secure VPN. Follow these instructions to uninstall Norton Secure VPN and then reinstall it again.

Issues and Resolutions for Windows 11

While transitioning from Windows 10 to Windows 11, Norton VPN may face challenges. Below are some possible solutions for Windows 11 users:

1. Reinstall Norton Secure VPN: Upgrading to Windows 11 may result in issues with program installations, including Norton VPN. Uninstalling and reinstalling Norton Secure VPN as mentioned earlier may solve the problem.
2. Reset network adapter and TCP/IP stack: Network settings may need resetting to resolve connectivity issues. This can be done by visiting the network adapter settings or using command prompt to reset your TCP/IP stack.
3. Update Root Certificates: Ensuring that Norton VPN’s root certificates are up to date is crucial for its functionality. Check and update the certificates if required.
4. Connect to a different VPN region: If you’re experiencing issues with a specific VPN server, try connecting to another one to see if that resolves the problem.

By implementing these troubleshooting steps, users should be able to resolve the majority of issues they face with Norton Secure VPN on Windows 10 and Windows 11 systems. Remember to keep your security software updated to ensure optimal performance and protection.

When Norton VPN is Not Working on Mac

Norton VPN is a popular security solution for Mac users, offering a secure connection to protect online privacy. However, sometimes you may face issues with the VPN not working properly on your Mac. In such cases, there are a few factors to consider and possible remedies to try for resolving the issue.

First, check your network connection. Ensure that your Mac is connected to the internet and there are no issues with the Wi-Fi or Ethernet connection. If there are network problems, your Norton VPN might display a “No Internet connection” status. Restarting Norton Secure VPN can fix the problem in most cases.

Another factor to check is your firewall settings. A firewall might block certain applications or VPN traffic, causing Norton VPN to malfunction. Make sure that your firewall has the correct settings to allow Norton VPN to function correctly.

Additionally, consider the VPN server you are trying to connect to. If the VPN server is experiencing high load or has connectivity issues, Norton VPN might struggle to establish a connection. You can change the VPN region in the Norton settings and try connecting to a different server.

Your DNS settings may also contribute to the problem. Incorrect DNS settings on your Mac can lead to connectivity issues with VPN services. To resolve this, ensure that your Mac is using the correct DNS settings as provided by your internet service provider or preferred DNS service.

Lastly, Norton VPN might face compatibility issues with certain versions of the Mac operating system. For instance, some users reported problems when using the VPN on Mac OS Big Sur 11.6.1. In such cases, checking for updates to the Norton VPN software or the Mac OS might help resolve the problem.

In conclusion, when Norton VPN is not working on your Mac, consider checking your network, firewall, VPN server, DNS settings, and VPN region. Additionally, keep an eye on updates released by Apple and Norton to ensure compatibility and smooth functioning of your VPN service.

Solving Connection Issues on Android Devices

On an Android device, having connection issues with Norton VPN can be troubling. In this section, we will provide guidance on how to solve these connection problems, ensuring a hassle-free VPN experience. Our recommendations are straightforward, and by following these steps, you should have your Norton VPN running smoothly on your Android device.

First and foremost, check your internet connection. It might seem simple, but sometimes connection issues are due to device-related problems rather than Norton VPN. Ensure that your Android device has a stable internet connection over Wi-Fi or cellular network.

In case the internet connection is not an issue, try restarting your device. This basic troubleshooting step can address a variety of issues, allowing your VPN app to connect as expected. To do this, simply power off your device, wait for 30 seconds, and turn it back on.

If the problem still persists, navigate to the Google Play store to ensure you have the latest version of the Norton VPN app installed. Search for Norton VPN, and if an update is available, update the app. Also, consider updating your device’s operating system for maximum compatibility.

Clearing the app data and cache could resolve the connection issue. To do this, follow these steps:

1. Open your device’s Settings app
2. Tap Apps and notifications
3. Find and tap Norton VPN
4. Tap Storage and cache
5. Tap Clear storage and Clear cache

If none of the above resolves the issue, try reinstalling the Norton VPN app. To do this, follow the steps below:

1. Navigate to the Google Play store
2. Search for the Norton VPN app
3. Uninstall the app by tapping Uninstall
4. After uninstalling, reinstall the app by tapping Install

By working through these steps, you should be able to resolve most connection issues on your Android device, allowing you to enjoy a seamless VPN experience with confidence and peace of mind.

Addressing VPN Issues on iOS Devices

If you’re encountering issues with Norton VPN on your iPhone, there are several troubleshooting steps you can take to resolve them. VPN connectivity issues may be due to network settings, app configuration, or device compatibility.

First, ensure that your iPhone has the latest version of iOS installed. To check for updates, go to Settings > General > Software Update. An updated iOS ensures compatibility with the latest app versions, including Norton VPN. Additionally, make sure to download the Norton VPN app from the official App Store to avoid any unofficial versions that could cause problems.

Next, try toggling Airplane Mode on and off to reset your device’s network connection. This can be done by swiping up from the bottom edge of your iPhone screen (or swiping down from the upper-right corner on iPhone X or later) to access the Control Center. Tap the Airplane icon to turn on Airplane Mode, wait for a few seconds, and then tap the icon again to turn it off¹.

In some cases, the Norton VPN app may not be granted necessary permissions. To fix this, open the iOS Settings app and navigate to VPN. Choose Norton Secure VPN from the list, and verify that the app has permission to access your device’s VPN settings. If needed, grant the necessary permissions for the app to work correctly.

Furthermore, disable any battery-saving feature while using your Norton VPN, as these settings can interfere with app performance. Go to Settings > Battery and disable Low Power Mode or any other battery-saving options that may affect VPN connectivity.

Lastly, if you continue to experience issues with Norton VPN, consider reinstalling the app. To do this, press and hold the app icon on your iPhone’s home screen until it starts to wiggle. Tap the “X” that appears on the corner of the icon to delete the app. Once the app is removed, go to the App Store and download the Norton VPN app again. Reinstalling the app ensures you have the most recent version and can help eliminate any corrupt files that may be causing VPN issues.

Finding Solution for Microsoft Devices

For users experiencing issues with Norton VPN on Windows devices, the first step is to verify that your network adapter is functioning properly. You can do this by checking your network settings and ensuring that your Internet connection is stable and active. If your connection is strong, then it might be time to consider other possible causes.

One possibility is related to the WAN Miniport drivers, which play a significant role in managing your VPN connections. Uninstalling and reinstalling these drivers may resolve the issue. To do this, open Device Manager, locate the “Network Adapters” tab, expand it, and identify the WAN Miniport drivers. Right-click on each driver and choose “Uninstall” or “Uninstall device,” then restart your computer. After restarting, your system should automatically reinstall the drivers.

In some cases, cycling through different VPN locations might help resolve connection errors. To do this, launch the Norton VPN application and switch regions. By selecting another region, the software will attempt to establish a connection through a different server, which may remedy the problem. Once a stable connection is achieved, you can try switching back to your preferred location if necessary.

If you’re still experiencing connectivity problems, reset your TCP/IP stack by using the Command Prompt. Run the Command Prompt as an administrator and type the following commands, pressing Enter after each: netsh int ip reset and netsh winsock reset. Restart your computer to apply the changes.

Finally, check that the root certificates for Norton VPN are correctly installed and functioning in your Microsoft device. If there are any issues, refer to the Norton Support website for troubleshooting tips and assistance.

Remember to keep a confident, knowledgeable, neutral, and clear tone throughout the article and use concise wording to maintain brevity. By addressing these possible causes, your Microsoft device will have a better chance of resolving the Norton VPN connectivity issue.

Norton Secure VPN and Internet Connection

Norton Secure VPN is a trusted security tool for online browsing. However, some users have experienced issues accessing their internet connection when using Norton Secure VPN. There is no need to worry, as there are helpful solutions available to resolve this problem.

One possible cause of the issue could be the user’s router or internet connection. To fix this, try disconnecting your router from the internet and then connecting it again. After that, reconnect Norton VPN and check if the connectivity issue is solved source. Another common issue is related to the user’s firewall settings. It is essential to ensure that Norton VPN is allowed through the firewall to establish a connection source.

DNS servers can also impact the effectiveness of Norton Secure VPN. If the DNS servers are not configured correctly or are having problems, it may cause issues with your VPN connection. To solve this, consider changing your DNS servers or using alternative options, such as Google’s public DNS servers source.

Another possible reason for the Norton VPN not working could be related to temporary files or old Norton installers stored on your system. These files might interfere with the VPN modules, causing connectivity issues. In such cases, deleting temporary files and old Norton installers may resolve the problem source.

In conclusion, there are several ways to address internet connection issues when using Norton Secure VPN. Users should examine their router, firewall settings, DNS servers, and temporary files to identify the root cause and implement the appropriate solution. By following these steps, users can reestablish their internet connection and continue using Norton Secure VPN with confidence.

Implementing Changes in VPN Settings

One of the essential aspects of fixing a Norton VPN that is not working is adjusting its settings. By understanding and implementing changes in these settings, you can experience improved privacy and performance. Let us discuss some of the critical VPN settings that you should consider modifying.

First, ensure that your network connection is functioning correctly, as this plays a major role in VPN connectivity. You may check your internet connection by browsing websites or performing a speed test online. If there are any issues with your connection, try reconnecting or restarting your router.

Next, review your VPN configuration. Go to the Norton VPN settings and look for protocol options. Usually, Norton VPN offers protocols such as OpenVPN and IPSec. Changing the default protocol might help you fix the issue. For example, switching from OpenVPN to IPSec, or vice versa, could resolve the problem.

Another factor that may affect your VPN connection is the virtual location. Norton VPN allows you to choose a specific location for your VPN server. This is particularly useful for bypassing geo-restrictions or accessing content available only in particular regions. If you face difficulties connecting to the VPN, try selecting a different virtual location. You may need to experiment with various locations to find the one that works best for your needs.

Lastly, don’t forget to regularly update your Norton VPN software, as outdated versions may cause issues in connectivity. By keeping your software up-to-date, you can ensure optimal security and performance.

By following these recommendations and making necessary changes in your VPN settings, you will be better equipped to address and resolve any issues with your Norton VPN connection.

Common Errors and Their Resolutions

One common issue with Norton VPN not working could be related to the root certificates on your device. Outdated root certificates may prevent a secure connection, which in turn causes a disconnection from the VPN server. To fix this, ensure that your device’s root certificates are up-to-date by checking your operating system settings and following any recommended updates.

Another reason for Norton VPN not working may be an expired certificate, interrupting the connection process. In this case, the expired certificate has to be replaced or updated. Sometimes, simply updating Norton VPN or your operating system can help with this problem. If an update is required, be sure to install it and restart your device.

If you’re experiencing a reference error ID when trying to connect to Norton VPN, it could be an indication of a temporary server issue or a problem with your internet connection. Generally, retrying the connection after some time can help resolve this issue. If it persists, you might need to reach out to Norton Customer Support for further assistance.

One more possible cause for Norton VPN not working is a misconfigured TCP/IP stack. To resolve this issue, you can reset the stack by following specific commands depending on your operating system. For Windows, you can use the “netsh” command through Command Prompt, whereas Mac users can utilize Terminal to execute equivalent commands.

Additionally, Norton VPN may require specific UDP ports to be open in order to connect successfully. Therefore, it’s important to ensure that your firewall or router settings allow for the necessary UDP ports to be open, as specified by Norton. By adjusting your settings accordingly, you might resolve any connection issues related to blocked ports.

Remember to maintain a confident, knowledgeable, neutral, and clear tone when discussing errors and resolutions with Norton VPN.

Ensuring Network and Online Privacy

When it comes to protecting our online privacy, using a reliable VPN service is paramount. Norton Secure VPN is a prominent tool in the realm of cybersecurity, offering features such as encryption and IP address masking, which help safeguard user information and maintain privacy while browsing the web.

However, there may be instances when Norton VPN doesn’t work properly, impairing your online experience. In such cases, it’s advisable to check your internet connection, firewall settings, DNS servers, and computer certificates to identify and resolve the issue¹.

Another key aspect of online privacy is implementing strong encryption standards. Norton Secure VPN utilizes AES-256, an industry standard encryption protocol that ensures data transferred over your networks remains secure from prying eyes. This level of encryption is also utilized by top-tier competitors like ExpressVPN, further emphasizing the importance of robust security measures in today’s digital landscape².

Aside from encryption, the choice of VPN server location can also impact the effectiveness of your VPN service. By connecting to different VPN regions, you can potentially resolve connection errors and find a more reliable connection³. This is particularly useful when dealing with geo-restricted content or avoiding region-based surveillance.

Other crucial steps to ensure your network and online privacy include using a strong, unique password for each of your online accounts, enabling two-factor authentication, and keeping your system updated with the latest security patches.

In conclusion, while Norton VPN offers reliable protection for maintaining your online privacy and cybersecurity, it is essential to stay vigilant and follow best practices when dealing with potential connection issues and maintaining your privacy on the internet.

Navigating Through Norton Services

Norton Services offers a range of products to protect your devices and ensure online privacy. One such service is the Norton Secure VPN, which helps users maintain their privacy while browsing the internet. In this section, we will cover key points such as signing in, fixing Norton Secure VPN issues, and using the kill switch feature.

To use any of Norton’s services, users must first sign in to their account. This will enable access to all purchased products and services, including Norton Secure VPN.

Encountering issues with Norton Secure VPN can be frustrating. Fortunately, there are steps one can take to fix common problems. One possible solution is to uninstall and reinstall the VPN. Users should access the “appwiz.cpl” through the Run dialog box and then select Norton Secure VPN from the list of installed programs. Following the on-screen instructions will ensure a thorough uninstallation. After that, simply reinstall Norton Secure VPN by signing in to your account and following the installation prompts.

Another potential culprit for connection issues is a conflict between Norton Secure VPN and other services. For instance, make sure you’re not using any other VPN providers simultaneously, as this may interfere with Norton’s service. It’s also worth noting that some networks might restrict VPN access, making it difficult or impossible to establish a connection through Norton Secure VPN in those situations.

A valuable feature of Norton Secure VPN is the kill switch option. When enabled, this function ensures that your internet connection is automatically terminated if the VPN connection becomes unstable or is dropped unexpectedly. This helps maintain your privacy and prevents your real IP address from being exposed. Users can find the kill switch option in the settings menu within Norton Secure VPN.

In summary, navigating through Norton Services, specifically Norton Secure VPN, involves signing into your account, addressing potential issues by following available solutions, and utilizing features such as the kill switch to ensure online privacy. With a confident and knowledgeable approach, users can make the most of Norton’s offerings to enhance their browsing experience.

Additional Resources

To tackle Norton VPN connectivity problems, you can refer to the official Norton Support page, which provides detailed guidance on fixing issues related to opening Norton Secure VPN on Windows. Following the step-by-step instructions could potentially solve common issues users face.

You can also consult the Norton Community forum, where helpful insights and valuable user experiences are shared on how to address Norton Secure VPN problems. Many users go beyond merely discussing connection issues and tackle other aspects of the service like DNS leaks and browsing issues.

The Norton subsidiary, NortonLifeLock, stands behind the service and provides customers with resources and support to maintain high-level online security. They understand the importance of a secure VPN connection and take their users’ concerns seriously.

In the quest for fixing Norton VPN not working, Windows Report has compiled eight easy fixes and causes that address common issues, such as checking your internet connection, firewall settings, DNS servers, and computer certificates. Following these recommendations can help identify and solve many of the issues users face.

Keep in mind that DNS leaks can also compromise the VPN’s functionality and your privacy. In order to check for DNS leaks and ensure that your VPN is performing at its best, consider using a dedicated DNS leak test online.

While navigating various resources, always approach information with a confident and knowledgeable mindset. Stay neutral and clear in your understanding, as this will significantly contribute to your success in resolving Norton VPN not working issues.

Conclusion

In cases where Norton VPN is not working, it is crucial to identify the cause and find a practical solution. Examples of such solutions include checking your network connection, reinstalling Norton Secure VPN, and resetting your network adapter and TCP/IP stack. Ensuring that your VPN service is functioning correctly helps safeguard your online activities from potential identity theft and any compromise of privacy.

A well-functioning VPN service, like Norton 360 with Secure VPN, offers a comprehensive range of features for enhancing your digital safety. These include Lifelock identity theft protection, parental control, and a password manager for secure access to your accounts. Additionally, Norton 360 is compatible with popular devices and operating systems, such as Android, iPad, and Google Chrome, ensuring you have robust protection across all your gadgets.

Remember that your IP address plays a critical role when using a VPN service, as it enables secure connections to the appropriate server. To ensure your VPN is working correctly, you can compare your original IP address before and after connecting to the VPN. If you still experience issues, consider connecting to a different VPN region to improve the stability and speed of your connection.

It is vital to stay vigilant and make informed choices when selecting a trustworthy VPN service. Norton 360 and Secure VPN, backed by the Android robot and global trademarks’ assurance, offer a comprehensive digital protection package that caters to a wide range of devices. By choosing a reliable VPN provider like Norton, you can be confident that your online identity and activities are well-protected.

Frequently Asked Questions

Why does Norton VPN keep disconnecting?

Norton VPN may disconnect due to various reasons, such as connectivity issues, configuration problems, or outdated software. To fix this issue, ensure that your internet connection is stable and check your firewall settings. Additionally, make sure that you have the latest version of Norton Secure VPN installed on your device.

How to restart Norton VPN on Windows 10?

To restart Norton VPN on Windows 10, follow these steps:

1. Close all open programs and browsers.
2. Press Ctrl + Alt + Delete and click on Task Manager.
3. Locate Norton Secure VPN in the list of running processes.
4. Right-click on the process and select “End task.”
5. Restart your computer.
6. After your computer restarts, launch Norton Secure VPN and see if it works properly.

How to fix Norton VPN server errors?

Norton VPN server errors can be caused by issues with your DNS servers, system certificates, or network configurations. To resolve these errors, try changing your DNS settings to Google’s public DNS servers (8.8.8.8 and 8.8.4.4) and ensure that your computer’s certificates are up to date. You can also try connecting to a different VPN server or restarting your device.

Why is Norton VPN blocking my internet connection?

Norton VPN may block your internet connection if it detects a security threat or if there is an issue with the VPN tunnel. To resolve this issue, check your firewall settings to ensure that Norton VPN is allowed through. Additionally, attempt to connect to a different VPN server or disable any proxy settings on your device.

How to resolve Norton VPN not working on Mac?

If you’re experiencing issues with Norton VPN on a Mac, try the following steps:

1. Ensure you have the latest version of Norton Secure VPN installed.
2. Check your internet connection and Mac’s network settings.
3. Restart your Mac and launch Norton Secure VPN.
4. If the issue persists, try uninstalling and reinstalling Norton Secure VPN.

How to fix Norton VPN issues on Android?

To fix Norton VPN issues on Android, try the following:

1. Check your internet connection and ensure that mobile data or Wi-Fi is enabled.
2. Ensure you’re using the latest version of Norton Secure VPN app.
3. Clear the app’s cache and data by going to Settings > Apps > Norton Secure VPN > Storage.
4. Restart your Android device.
5. If the problem persists, uninstall and reinstall the Norton Secure VPN app.

Footnotes

1. Fix Norton Secure VPN connectivity issue when mobile device is unlocked ↩ ↩²

2. AES-256 Encryption: What is the Best Cipher for VPN Applications? ↩

3. Fix Norton Secure VPN not opening, working, or connection errors ↩