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Spiral Scripts Support Forum :: Virtuemart Extensions |
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Subject :Mod VM Flash 3D Slideshow No Image Displayed..
04-05-2010 18:08:51
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| vinsim |
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| Fresher |
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Joined: 04-05-2010 17:34:43
Posts: 1
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Hello,
I have purchased & installed your 3d module today. I enabled the module but no images appear. I read your support forums & everything in my configuration seems to be ok. What can be going on? Thanks.
Vincent |
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Subject :Re:Mod VM Flash 3D Slideshow No Image Displayed..
04-05-2010 20:12:00
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| boggler |
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| Spiral Scripts Support |
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Joined: 18-08-2009 10:14:13
Posts: 211
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There are no particular configuration issues invovled in displaying images for this module - if the images exist it will display them.
If the images are not appearing then it is almost certainly because either there are no products that match the parameters that you have set, or they do not have images.
You should check that you have set the category ids in the module parameters.
If you list your Virtuemart category tree, the category ids are the numbers in the far right column under 'id'.
Also check that you are setting the correct Show Type parameter - eg if you choose products on special, but you don't actually have any products on special then none will be displayed. |
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susan subway boggler |
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Subject :Re:Mod VM Flash 3D Slideshow No Image Displayed..
16-06-2010 22:05:26
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| sdigraphics |
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| Fresher |
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Joined: 16-06-2010 17:19:27
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Hi same here tried for over 2 hours I even tried to just ad the product # instead of the category #.
Aim afraid I have to request my money back.I purchased XML/SWF VM CatPro and it works out of the box go figure.
Wolfgang Gessl |
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Subject :Re:Mod VM Flash 3D Slideshow No Image Displayed..
17-06-2010 11:08:12
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| boggler |
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| Spiral Scripts Support |
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Joined: 18-08-2009 10:14:13
Posts: 211
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the module has been extensively tested and has been used by a number of customers without problems. It quite definitely does work.
You are clearly making a mistake somewhere in the setup. If you wish to first of all will give me the URL of your site and some basic information about it then I am sure it will be possible to find out what the problem is. Can you therefore give me the following information?
The url of your site
The version of Joomla you are using
The version of Virtuemart you are using
The version of PHP that you are using
The most likely cause of the problem is that you are simply selecting the categories wrongly. If you leave the category id parameter blank it will select products from all categories, so I suggest trying that first. Then if you wish to find the category ids, go to products->list categories in your Virtuemart admin. The category id is the number in the far right column NOT the number in the left hand column.
Other possibilities are that you are choosing the wrong value for the module show type parameter, for example if it is set to 'Products on Special', and you don't in fact have any products on special then none can be displayed, so make sure you choose a value that will always find some products such as 'Random Products'.
Also if there is not a full size image for a product then it will not be displayed.
I think if you look at these possibilities then you should find that you can solve your problem. It is a pretty straighforward module, and it is very unusual for anyone to have problems with it, it normally does work 'straight out of the box'
We can give a refund if it turns out that there is a problem that cannot be easily fixed, but since this is the first time that you have contacted our support we have not yet had a chance to fix it, therefore this cannot apply. |
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susan subway boggler |
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Subject :Re:Mod VM Flash 3D Slideshow No Image Displayed..
19-06-2010 12:44:52
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| boggler |
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| Spiral Scripts Support |
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Joined: 18-08-2009 10:14:13
Posts: 211
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As a follow-up, the customer created a temporary admin account on his site for me, I re-installed the module and it worked first time.
I'm still not sure what his problem was, clearly there was some mistake in his set-up. It's a fairly easy module to use, mostly the default configuration will work for you. So try starting with that.
Really the only thing that you need to select to start with is the layout that you want.
If you do have problems, we do want to help so let us know. |
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susan subway boggler |
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Subject :Re:Mod VM Flash 3D Slideshow No Image Displayed..
19-06-2010 16:30:17
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| sdigraphics |
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| Fresher |
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Joined: 16-06-2010 17:19:27
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Thank you very much for your time and trouble.
I don't know what went wrong I checked the settings after your install and there are exactly like I had them. Something must went wrong when I installed the slide show, and reinstalling fix't it.
Again Thank you for your time and effort to solve this problem.
Sincerely Wolfgang Gessl |
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