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VM Paid Downloads, AS3 Cloud files, Dropbox, Error 500

  • moose999
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2 weeks 1 day ago #8086 by moose999
Hi,

Everything worked well with AS3 Cloud files, except my users cannot download their purchases. They get "[domanname] is currently unable to handle this request.
HTTP ERROR 500"

How should i start to troubleshoot this?

Thanks for your help,
Justin

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1 week 6 days ago #8087 by boggler
Hello, are you saying that it was working but now it is not? Is this an issue that is happening occasionally or all the time?

Are these very large files? If so, make sure that the download method is set to use a temporary signed link rather than a standard download, this means that the download is handled by Amazon or Dropbox rather so that your server does not have to handle large files.

You mention AS3 and Dropbox in the subject, is this happening with both AS3 and Dropbox?
The following user(s) said Thank You: moose999

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  • moose999
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1 week 6 days ago #8088 by moose999
These are very large files, and using a temporary signed link fixed it, many thanks!

It would be amazing if this could be added to the documentation at www.spiralscripts.co.uk/Documentation/as...r-documentation.html which was otherwise really helpful and easy to follow.

Many thanks for your help with my problem, and for supporting this community!

All the best,
Justin

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1 week 5 days ago #8089 by boggler
I am pleased that this fixed the issue. Handling large files is the main thing that can cause an issue with the download. I have done as you suggested and added a section to the documention.

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