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GooglebaseXML - Not all products published

  • AlexM777
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4 months 1 week ago #8045 by AlexM777
I have 387 items in stock, but when I download the feed to google merchant center, there are 260 files in total. What you need to do to make all products appear in google merchant center?

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4 months 1 week ago #8049 by boggler
Replied by boggler on topic GooglebaseXML - Not all products published
Are there only (1) 260 products in the feed? Or (2) are the 378 products being loaded, but Google is rejecting some?

If (1) you need to check the settings carefully.

In particular look at the options for stock handling:-

'Show Out of Stock Products'

'Method of Determining Availability'

Also if you are using the SKU as the identifier then check all products have an SKU.

Check the log to see if any products are being skipped.

We do not know of any issues with products not being included when the settings are correctly set, if you are convinced that there is an issue we can investigate further.

If 2), check any error messages from Google to see why they are being rejected. There are a number of reasons why this might happen, including:-

The gtin is lacking in a category where it is required
The product description is lacking
The product image is missing.

In that case you will need to supply the missing information.

The extension does work, but it can only generate the feed, it is your store, you need to make sure that you supply the information that Google require.

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4 months 1 week ago #8050 by AlexM777
Replied by AlexM777 on topic GooglebaseXML - Not all products published
I found a solution:
Show Product Variants - No. But now a new problem - google merchant center blocked my account because I do not have a "return policy for goods and money." Where can I write about the "return policy of goods and money"?

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4 months 1 week ago #8051 by boggler
Replied by boggler on topic GooglebaseXML - Not all products published
Hello, I am pleased that you found the solution, there are a lot of different options for different types of store.

For the return policy I think that you just need to have one on your site, and with a clear link from the home page so that it can be found easily.

There is some info here: https://support.google.com/merchants/answer/6363310?hl=en-GB

Also if you Google 'google merchant centre return policy' there are quite a few results that will give you more information.

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4 months 1 week ago #8052 by boggler
Replied by boggler on topic GooglebaseXML - Not all products published
Also if you have feeds in multiple languages I think that you need a returns policy in each language that you support.

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